Refunds & Returns Policy

1. Scope of This Policy

This Refunds and Returns Policy applies to all hardware products, software licences, and professional services purchased from or contracted through League Tech (PTY) LTD, including items sold via our website, direct quotations, or purchase orders.

2. Hardware Returns

2.1 Return Eligibility Window

Hardware products (including Microsoft Surface devices, networking equipment, computers, and accessories) may be returned within 7 business days of delivery, subject to the conditions below. This aligns with the Consumer Protection Act Section 56 implied warranty provisions.

2.2 Conditions for Return

• The product must be in its original, unopened packaging with all accessories, manuals, and components included.
• Proof of purchase (invoice or order confirmation) must be presented.
• The product must not show signs of physical damage, tampering, or misuse.
• Software licences included with hardware must be unused and unactivated.

2.3 Defective Products (DOA)

If a product is found to be defective on arrival, League Tech will arrange a replacement or full refund within 14 business days of the defect being confirmed. Please contact us within 48 hours of delivery if you suspect a DOA unit.

2.4 Manufacturer Warranty

All hardware sold by League Tech carries the manufacturer's warranty. Warranty claims after the 7-day return window are handled directly through the manufacturer or through League Tech as an authorised service partner, depending on the brand.

3. Software Licences & Subscriptions

Exceptions may apply if:

• League Tech was unable to provision or deliver the licenced service as agreed.
• A billing error resulted in an overcharge (credit will be applied to the next billing cycle).

4. Professional Services

4.1 Managed Services (MSP Contracts)

Managed Services contracts are governed by the individual Service Level Agreement (SLA) signed between League Tech and the client. Cancellation notice periods and early termination fees are specified in the SLA.

• Month-to-month contracts: 30 calendar days written notice required.
• Annual contracts: Subject to the termination clauses in the signed SLA.
• Setup, onboarding, and migration fees are non-refundable once the work has commenced.

4.2 Web Design & Development

• A non-refundable deposit (typically 50%) is required to commence any web design or development project.
• If a project is cancelled by the client after commencement, League Tech will invoice for all work completed to date at the agreed hourly or project rate.
• If League Tech is unable to deliver the agreed scope, a proportional refund of the remaining balance will be issued.

4.3 Connectivity & Telecommunications

MTN Business connectivity contracts (fibre, 5G, mobile data) are subject to the terms and conditions set by MTN Business. League Tech acts as an authorised reseller and will assist clients in exercising their rights under MTN's policies. Please contact us for assistance.

5. How to Request a Return or Refund

To initiate a return or refund request, please contact League Tech using the details below. Include your invoice number, the reason for the return, and photographs of the product if it is damaged.

We will acknowledge your request within 1 business day and provide a returns authorisation number (RAN) if your return is approved. Do not return any goods without a valid RAN.

6. Refund Processing

• Approved refunds are processed within 10 business days of League Tech receiving and inspecting the returned goods.
• Refunds are issued via the original payment method (EFT, credit card, etc.).
• Original delivery and collection fees are non-refundable unless the return is due to a League Tech error or a defective product.

7. Consumer Rights (CPA)

This policy does not limit your rights under the Consumer Protection Act (CPA), Act 68 of 2008. If you believe your CPA rights have been infringed, you may contact the National Consumer Commission at thencc.gov.za or the National Consumer Tribunal.

8. Changes to This Policy

League Tech reserves the right to update this policy at any time. The most current version is always available on our website. Changes take effect immediately upon publication.

9. Contact Us